Shipping policy

Shipping Policy — Pet1st

Last updated: 16/06/2026

At Pet1st, we aim to make your shopping experience simple, clear, and stress‑free. Below is everything you need to know about how we ship your order.

1. Shipping Costs

We offer free shipping Australia‑wide on all orders.

2. Delivery Providers

We ship using trusted carriers such as Australia Post and major courier partners. All parcels include tracking and may require a signature on delivery.

If packaging appears damaged on arrival, please notify us immediately.

3. Processing & Delivery Times

We aim to dispatch all orders within 1–3 business days.

Estimated delivery times once shipped:

Metro areas: 8–13 business days
Regional, remote & rural: Delivery may take longer depending on location

During peak periods (Christmas, Easter, Black Friday, public holidays), delivery times may be extended.

Some items may ship directly from our international warehouse partners to ensure faster delivery.

4. Tracking

All orders include tracking. You will receive your tracking number by email once your order has shipped.

5. Missed Deliveries

If you are not home at the time of delivery, your parcel may be:

Taken to your local Post Office or collection depot
Returned to the courier depot for redelivery
Left in a safe place (at the courier’s discretion)

6. Authority to Leave (ATL)

If you choose Authority to Leave, Pet1st is not responsible for lost or stolen parcels.

7. Access Requirements

Please ensure couriers can access your property, including secure apartment buildings. If access is restricted, a calling card may be left and redelivery may be required.