Shipping policy

Shipping Policy — Pet1st

Last updated: [28/03/2026]

At Pet1st, we aim to make your shopping experience simple, clear, and stress‑free. Below is everything you need to know about how we ship your order.

1. Delivery Providers

We ship Australia‑wide using trusted carriers such as Australia Post and major courier partners. All parcels require a signature on delivery to ensure they arrive safely. If packaging appears damaged, please notify us immediately.

2. Missed Deliveries

If you’re not home, your parcel may be:

Taken to your local Post Office or collection depot
Returned to the courier depot for redelivery
Left in a safe place (at the courier’s discretion)

Tracking will be provided for all orders so you can follow your delivery at any time.

3. Delivery Times

We work hard to dispatch orders within 3 business days. Once shipped, estimated delivery times are:

Metro: 8–13 business days
Regional, Remote & rural areas: Delivery may take longer depending on location

During peak periods (Christmas, Easter, Black Friday, public holidays), delivery times may be longer.

4. Access & Delivery Requirements

Please ensure couriers can access your property, including secure apartment buildings. If access is restricted, a calling card may be left and redelivery may be required.