Do you offer express shipping?
Express shipping is not currently offered.

Do you ship internationally?
No we currently ship within Australia only.

Do you offer free shipping?
Yes, all Pet1st products include free shipping.

Do you have retail store locations?
No, Pet1st is an online‑only store. All orders are placed through our website.

What countries do you ship to?
We currently ship within Australia only.

Do you offer bulk or wholesale orders?
No — Pet1st does not currently offer bulk or wholesale orders.

Do you ship Australia‑wide?
Yes — we offer free shipping Australia‑wide.

Do you have active discount codes or promotions?
We occasionally run promotions and discount codes. Sign up to our newsletter to stay updated!

How can I contact customer service?
You can reach our support team through our contact page or by emailing info@pet1st.com.au.

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.

How do I start a return?
Email info@pet1st.com.au with your order number and reason for return.

Do you offer exchanges?
We do not offer exchanges.

Who pays for return shipping?
Customers are responsible for return shipping costs.

How long does delivery take?
Delivery usually takes 8–13 business days depending on your location.

How long does processing take before shipping?
Orders are dispatched within 1–3 business days.

How do I track my order?
You’ll receive a tracking number by email as soon as your order ships.

What happens if I miss the delivery?
If you’re not home, your parcel may be taken to the nearest post office or carded for re-delivery.

What is Authority to Leave (ATL)?
If you choose Authority to Leave, Pet1st is not responsible for lost or stolen packages once marked delivered.

Where are you based?
Our team is based in Adelaide, SA.

What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, and major buy-now-pay-later options.

How long does order processing take?
Orders are dispatched within 1–3 business days.

What happens if I miss delivery?
If you’re not home, your parcel may be taken to the nearest post office or carded for re-delivery.