Privacy Policy — Pet1st

Last updated: 16/06/2026

1. Introduction

At Pet1st, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us in any way.

By using our website or services, you agree to this Privacy Policy and our Terms & Conditions.

2. Information We Collect

2.1 Personal Information

We may collect information such as your name, billing and shipping address, email address, and phone number when you create an account, place an order, or contact us.

2.2 Payment Information

Payments are processed securely by trusted third‑party providers. We do not store your full card details.

2.3 Order & Account Information

This includes order history, delivery details, communication preferences, and account login details.

2.4 Device & Usage Information

We may collect your IP address, browser type, device identifiers, and how you interact with our site.

2.5 Cookies & Tracking Technologies

Cookies help our site function properly, remember your preferences, and improve your experience.

2.6 Shopify Platform

Our store is hosted on Shopify, which collects and stores information necessary to operate our website and process orders. Shopify’s privacy policy: https://www.shopify.com/legal/privacy

3. How We Use Your Information

3.1 To Process & Deliver Orders

Including fulfilment, shipping, delivery updates, returns, and customer support.

3.2 To Communicate With You

Order confirmations, service updates, and customer support.

3.3 To Improve Our Website & Services

We analyse site usage to improve products and user experience.

3.4 For Legal, Security & Fraud Prevention

To detect fraud, protect our website, and comply with Australian laws.

3.5 Marketing & Personalisation

We may send marketing emails or personalised recommendations. You can unsubscribe at any time.

4. Cookies & Analytics

4.1 Cookies

Used to keep the site functioning, remember your cart, and save preferences.

4.2 Analytics Tools

We may use analytics services to understand traffic and behaviour. Data is aggregated and non‑identifiable.

5. Sharing Your Information

5.1 Service Providers

We may share information with payment processors, couriers, IT providers, and customer support tools.

5.2 Legal Requirements

We may disclose information if required by law.

5.3 We Do Not Sell Your Data

We never sell or rent your personal information.

6. Data Security

6.1 Protection Measures

We use reasonable technical and organisational measures to safeguard your information.

6.2 No Absolute Guarantee

No method of transmission or storage is 100% secure, but we work to minimise risks.

7. Data Retention

7.1 Retention Period

We keep your information only as long as necessary to provide services and meet legal obligations.

7.2 Your Requests

You may request access, correction, or deletion of your information, subject to legal requirements.

8. Your Rights

You may have the right to access, correct, delete, or manage your personal information and marketing preferences.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13.

10. Third‑Party Links

We are not responsible for the privacy practices of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent version.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, you can reach us at:

📧 info@pet1st.com.au 📞 0494 145 257 📍 Byron Street, Glenelg, SA 5045