Privacy policy

Privacy Policy — Pet1st

Last updated: [28/03/2026]

1. Introduction

At Pet1st, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us in any way.

By using our website or services, you agree to this Privacy Policy and our Terms & Conditions.


2. Information We Collect

2.1 Personal Information

We may collect information that identifies you or can reasonably be linked to you, such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Collected when you create an account, place an order, or contact us.

2.2 Payment Information

Your payment details are processed securely by trusted third‑party payment providers (e.g., payment gateways). We do not store your full card details on our servers.

2.3 Order & Account Information

This includes:

  • Order history

  • Delivery details

  • Communication preferences

  • Account login details (e.g., username, password)

2.4 Device & Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device identifiers

  • How you navigate and interact with our site

2.5 Cookies & Tracking Technologies

Cookies help our site function properly, remember your preferences, and improve your experience. You can adjust cookie settings in your browser at any time.


3. How We Use Your Information

3.1 To Process & Deliver Orders

  • Fulfil purchases

  • Arrange shipping

  • Provide delivery updates

  • Manage returns and exchanges

3.2 To Communicate With You

  • Order confirmations

  • Customer support

  • Important service updates

3.3 To Improve Our Website & Services

We analyse site usage to:

  • Improve products

  • Enhance customer experience

  • Optimise website performance

3.4 For Legal, Security & Fraud Prevention

We may use your information to:

  • Detect and prevent fraud

  • Protect our website and customers

  • Comply with Australian laws and regulations


4. Cookies & Analytics

4.1 Cookies

Cookies help:

  • Keep the site functioning

  • Remember your cart

  • Save your preferences

4.2 Analytics Tools

We may use analytics services to understand traffic and user behaviour. Data is used in aggregated, non‑identifiable form.


5. Sharing Your Information

5.1 Service Providers

We may share information with trusted partners who help us operate our business, such as:

  • Payment processors

  • Couriers

  • IT and hosting providers

  • Customer support tools

They only receive the information necessary to perform their services.

5.2 Legal Requirements

We may disclose information if required by law or to protect our rights.

5.3 We Do Not Sell Your Data

We do not sell or rent your personal information to third parties.


6. Data Security

6.1 How We Protect Your Data

We use reasonable technical and organisational measures to safeguard your information, including secure payment processing.

6.2 No Absolute Guarantee

No method of transmission or storage is 100% secure, but we work to minimise risks wherever possible.


7. Data Retention

7.1 Retention Period

We keep your information only as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

7.2 Your Requests

You may request access, correction, or deletion of your personal information, subject to legal requirements.


8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate details

  • Request deletion of your information

  • Manage your marketing preferences

You can unsubscribe from marketing emails at any time.


9. Third‑Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will always reflect the most recent version.


11. Contact Us

If you have questions about this Privacy Policy or your personal information, you can reach us at:

Email: info@pet1st.com.au Phone: 0494 145 257